Frequently Asked Questions

What is Ajah Exchange?
Ajah Exchange is a digital currency marketplace where you may buy and sell digital assets at the rates indicated on their page, including Perfect Money, USDT Tether, Bitcoin, PayPal, Litecoin, Ethereum, iTunes gift cards, and others. Electronic currencies are easily traded or purchased by people.

What is digital currency?
Digital currency is money that solely exists in digital or electronic form and can function without a central bank. In another word called E-currency (Electronic currency)

What can I do with digital currencies and how secure are they?
Digital currency security cannot be guaranteed, but if you take account security precautions, it is very secure. Online goods and services can be exchanged for one another using digital currencies. E-currency usage is only permitted if the merchant or beneficiary accepts it. Forex, gambling/games, investments, ad bookings, hosting/domain names, and other activities are the main uses of e-currencies.

I don't hold any accounts for digital money. How do I acquire one?
The number of digital currencies is enormous. Check out our homepage and click on the e-currency's emblem to open an account with any. They are generally all free.
 
How should I proceed if I want to sell to you?
Please get in touch with us via whatsapp or the specified email address if you want to sell Perfect Money or any other digital money. You must give us your bank account information, the amount you transferred, and the batch or hashtag transaction number after you transfer to us. Within minutes, we'll credit your account.

How can I finance a digital currency account that I already have?
You may buy or sell virtual currencies with confidence at Ajah Exchange, a well-known and trustworthy exchange organization.

Why and how should you verify me before I make a purchase from you?
Although the verification is not required, it will be needed if there is any suspicion of money laundering. Along with your passport or selfie, you would have to present a legitimate ID card (such as your NIN, driver's license, voter's card, etc.).

How much do you sell, and what steps should I take?
Price fluctuations occur. Before making a purchase, always double-check the price table on our main page. The price in effect at the time payment was confirmed would be used if payment was made prior to a price change.

How long does it take to fund my account?
We make every effort to provide our prominent and many customers with the fastest service possible. Most of the time, we do instant funding in our office. We provide same-day funding through the bank, though occasionally it may take longer than 24 hours.

My funding is delayed despite the Western Union transfer I made.
Sender, Receiver, Amount, MTCN, Question & Answer, and Address are required if you sent money with Western Union.

What should I do because I sent the wrong account?
We can finance your new account if you let us know before the funds are sent to the incorrect account you gave. We won't be responsible or able to help in any way if we have already financed the given account. You can speak with the individual whose account was funded.

How can I convert my digital money to cash and how long till I receive payment in Naira if I do that?
We'll purchase it from you and transfer the money to your bank account or in cash. You can place a SELL order in person or online, and when it is accepted, instructions will be forwarded to your email. Sending before approval is requested; unless otherwise advised, do not do so. We pay the same day or within 48 hours of the business day.

Can I bring cash to your office to pay?
Yes, in our office before 4:00 pm (GMT +1) we can accept any cash amount. But we favor making deposits into our bank accounts.

What banks do you utilize?
Through our accounts with Eco Bank, Access Bank, and Opay/Paycom Bank, we manage payments. More banks can be added at any moment. For information about our bank account, please visit our Payment Alert page.

What if I decide I want a refund after all?
We can grant you a refund, but only if you follow our return policy. For the policy, see the Terms & Conditions page.

What are your support and working hours?
Only Monday through Friday from 8:00 am to 6:00 pm are our office hours. Our support lines are open around-the-clock. 24/7, our Whatsapp is accessible.

Do I receive anything for recommending someone?
Depending; at the present, our website does not offer a referral scheme. 

The amount credited to my account was incorrect, as I discovered. What ought I to do?
Simply message the contacts on our contact page to let us know what exactly went wrong. We'll respond to it right away.

I paid a few days ago but failed to let you know?
We can always finance, however it will be at the rate in effect on the day you let us know.

This does not address my query. What ought I to do?
Use our contact information to get in touch with us and ask your inquiry.